Policies

PRIVATE POLICY 

Last Updated: February 2025

At Wild Forest Experiences, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services.

1. Information We Collect

• Personal Information: When you fill out forms, we collect details like your name, email address, phone number, and preferences.

• Usage Data: We collect data such as IP address, browser type, and website activity to improve user experience.

2. How We Use Your Information

• To communicate with you about your inquiries or bookings.

• To personalize and enhance your experience.

• To send you updates, promotional offers, and newsletters (if opted in).

3. Data Security

We use secure methods to store and manage your data, ensuring it is protected from unauthorized access.

4. Sharing Your Information

We do not sell your information. Data may be shared with trusted third-party vendors to help fulfill services.

5. Your Rights

You can contact us to:

• Access or correct your personal information.

• Opt out of marketing communications.

TERMS OF USE

By using our website and services, you agree to the following terms:

1. Website Use

Our content is for informational purposes only. You agree not to misuse the website, including attempting unauthorized access or disrupting the platform.

2. Booking and Payment

• All bookings are subject to availability.

• Payments must be made as per our payment policy shared during booking confirmation.

3. Intellectual Property

All content, including text, images, and logos, is owned by Wildforest Experiences and cannot be used without permission.

4. Limitation of Liability

Wild Forest Experiences is not responsible for any damages arising from the use of our website or services, except as required by law.

5. Changes to Terms

We reserve the right to update these Terms of Use. Changes will be posted on this page.

6. Photo & Media Consent

By participating in Wild Forest Experiences and Local Life Private Homestay activities, you may be photographed or filmed. These images may be used for promotional purposes, including but not limited to our website, social media, and marketing materials.

• Consent: If you have given permission through our contact form or other written consent, we may use your images.

• Opt-Out: If you prefer not to have your image used, please indicate this when submitting your contact form or notify us via email at tarriaga@wildforestexperiences.com or  piyatida@wildforestexperiences.com 

• Privacy Protection: We will not use or distribute photos in a way that misrepresents or disrespects any participant.

By using our services, you acknowledge and accept these terms unless you have explicitly opted out.

BOOKING & CANCELLATION POLICY

At Wild Forest Experiences, we are committed to providing a seamless and well-organized travel experience. To ensure fairness and clarity for both our guests and local hosts, we have established the following booking and cancellation policies.

1. Booking and Payment Policy

Reservation:

• A 50% deposit is required at the time of booking to secure your reservation.

• The remaining 50% balance must be paid at least 60 days before the tour start date.

• If the final payment is not received on time, Wild Forest reserves the right to cancel the reservation, and the deposit may be forfeited.

2. Itinerary Changes Policy

Changes by the Customer:

• Up to 30 Days Before the Tour Start Date: Customers can make free changes to their reservation, subject to availability. Any difference in cost will be communicated and must be settled prior to the tour.

• Less than 30 Days Before the Tour Start Date: Changes may incur additional fees based on availability and the nature of the requested adjustment.

Changes by Wild Forest:

• Wild Forest reserves the right to make minor adjustments to the itinerary to enhance the tour experience or in response to unforeseen circumstances (e.g., weather conditions or safety concerns).

• Any significant changes will be communicated to customers promptly.

3. Cancellation Policy

Cancellation by the Customer:

• Cancellations made more than 60 days before the tour start date will receive a full refund minus the deposit.

• Cancellations made between 45 and 59 days before the tour start date will receive a 50% refund of the total tour cost.

• Cancellations made less than 45 days before the tour start date are non-refundable.

Cancellation by Wild Forest:

• In the unlikely event that Wild Forest must cancel a tour, customers will receive a full refund or may opt for a credit towards a future tour.

4. Travel Insurance

Mandatory Requirement:

• All participants must have comprehensive travel insurance that covers medical expenses, trip cancellations, lost luggage, and emergency evacuation.

• Proof of insurance must be provided at least 15 days before the tour start date.

5. Health and Safety

Health Requirements:

• Participants must be in good health and capable of participating in the activities outlined in the itinerary.

• Any medical conditions must be disclosed at the time of booking to ensure proper arrangements can be made.

Safety Precautions:

• Wild Forest prioritizes the safety of all participants. Adherence to local laws, customs, and instructions provided by tour guides is mandatory.

6. Visa and Travel Documentation

For International Visitors to Thailand:

• Participants are responsible for securing the necessary visas, passports, and other travel documents required for entry into Thailand. Wild Forest can assist with visa applications upon request.

For Thai Visitors Traveling Abroad:

• Participants must ensure they have the appropriate visas, passports, and other documentation required for their destination. Wild Forest can offer guidance and support in obtaining these documents if needed.

7. Conduct and Behavior

• Participants are expected to respect local cultures, customs, and traditions during the tour.

• Any behavior deemed inappropriate or disruptive may result in immediate removal from the tour without a refund.

8. Liability Waiver

Assumption of Risk:

• Participants acknowledge that outdoor and adventure activities involve inherent risks.

• A liability waiver must be signed before the tour, releasing Wild Forest and its staff from any claims or liabilities arising from participation in the tour.

9. Emergency Contact Information

24/7 Support:

• Wild Forest provides a 24/7 emergency contact number for participants to use in case of emergencies during the tour.

• This ensures that assistance is available at all times to address unforeseen situations.

For any questions, please contact us at  🇲🇽 🇪🇸 🇺🇸 Tonatiuh: tarriaga@wildforestexperiences.com or  🇹🇭 🇺🇸 Piyatida: piyatida@wildforestexperiences.com